Eko Electricity Distribution Company has apologized for wrongly charging customers inadvertently classified in service category Band A, stating that it was due to a system glitch.
“We are writing to inform you about a recent issue that may have affected your meter vending charges.
We identified that some customers were inadvertently classified in service category Band A, resulting in incorrect charges at the newly announced rate of N225.
This error occurred due to a temporary glitch in our back-end system. We sincerely apologize for any inconvenience this may have caused.
We are currently working diligently with our IT partners to resolve this issue as quickly as possible. All affected customers will be reimbursed appropriately.
Thank you for your patience and understanding. We are committed to providing you with accurate billing and a positive customer experience.
