The Nigerian Civil Aviation Authority, in partnership with an insurance company and an international technology firm, has launched a mobile platform designed to minimise passenger delays and ensure compensation from airlines to travellers whenever delays exceed three hours.
The platform also guarantees passengers protection from any form of maltreatment by airlines.
This development was unveiled at a stakeholders’ meeting held at the NCAA annex office in Lagos State on Saturday.
The mobile application aims to help passengers locate boarding areas promptly, expedite refunds in case of cancellations, and secure compensation when delays exceed the regulatory time.
Additionally, the application ensures immediate refunds to passengers, issued by the insurance company, as soon as the airline verifies the authenticity of the flight ticket.
Speaking at the event, NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, stated that similar technology is already operational in Europe and other developed countries, and its adoption in Nigeria enhances the re-engineering and development mission of the Minister for Aviation and Aerospace Development, Festus Keyamo.
Achimugu noted that the minister began his tenure concerned about the impact of flight disruptions on Nigerian passengers, who often bear high airfares for short-distance flights.
